Privacy Policy


This is the privacy policy of Simply Crafting. It explains how we use any personal information we collect about you when you use our services, and how we keep that data safe.

We take seriously our responsibilities around the collection, protection and use of your personal data. This policy sets out what data we collect, why we collect it, and your rights and choices regarding this data.

We keep this policy under regular review and we will place any updates on this page.

Reasons for Collecting Your Data

Contractual obligation: When you an order a product for delivery, and we collect your name and address details and share them with the courier company who deliver your parcel.

Legal compliance: We are obliged to pass your data onto legal authorities if they request it.  For example to assist the police in fraud investigations.

Legitimate interest: We use data about your previous purchases to make sure we're offering you the latest products from your favourite brands.

Consent: If you sign up for our email newsletter we will collect your name and address so we can send it to you.

The Information We Collect About You

When you place an order with Simply Crafting, or set up an account on our website, you may provide us with:

  • Your personal details, including your name, postal and billing addresses, email address
  • Your account login details, such as your username and the password that you have chosen
  • Payment details

When you browse our websites, we may collect:

  • Information about your online purchases from us
  • Information about your online browsing behaviour on our Websites
  • Information about any devices you have used to access our Websites (including the make, model and operating system, IP address, browser type and mobile device identifiers)
  • Some of this information is collected through the use of Cookies.

When you subscribe to our email newsletters, we collect:

  • Your email address
  • Information about which emails from us you open, and which links in those emails you click on

How We Use Your Information

  • To process your orders.
  • To respond to you about any queries you may raise with us relating to our goods or services, handle complaints or administer refunds.
  • To manage any promotions or competitions you may enter.
  • To personalise and improve your browsing experience on our website.
  • To protect and maintain any accounts you may create with us.
  • To process payments and prevent fraud.
  • To advise you about other products and services we think may be of interest to you. You are free to opt out of marketing communications at any time.
  • To comply with legal obligations.

You can choose not to share your personal data with us, or refuse to allow certain types of processing. This may however mean we are unable to provide some of our services to you where those services are reliant on the processing of personal data.

How We Protect Your Data

We take our responsibility to safeguard your personal data very seriously. Measures taken to protect it include the use of SSL-secured website, firewalls, data encryption, and restricting systems access to those employees who require it to carry out their duties.

We do not store your payment details.

How Long We Keep Your Data

We’ll only keep your personal data for as long as it is needed for the purpose for which it was collected. Once it is no longer required for that purpose, we'll ensure it is deleted.

Do We Share Your Data?

In order to provide the highest quality service to our customers, we work with carefully selected service providers who carry out certain functions on our behalf. These include payment processing companies, delivery companies, email service providers and other information technology companies. We share selected information with these service providers in order to enable them to deliver the services on our behalf. We only share such data as is necessary to provide the services, and the service providers treat your personal information with the same degree of care and trust as we do.

Other than this, we will not share your information with other companies without your express consent.

Your Personal Data Rights

The rights available to you in relation to your personal data include:

  • You may ask to see all the personal data we hold about you. This is free of charge.
  • You may ask us to correct any incorrect personal data we hold about you.
  • You may ask for all your personal data to be removed from our systems.  Please be aware that this may mean we are unable to offer certain services that rely on the data processing.
  • You may ask to us to stop certain types of processing. Please be aware that this may mean we are unable to offer certain services that rely on the data processing.
  • You may at any time withdraw your consent for any processing to which you have previously consented.
  • You may at any time request we stop processing based on legitimate interests. We must comply unless we believe we have a legitimate overriding interest.
  • You may request that we stop direct marketing through specific channels, or all channels.

Should you wish to exercise these rights, you can email us at and we'll take care of it for you.

If you have an account with us you can delete your account or export your personal data by logging into your account and selecting GDPR tools from the menu.

Opting Out of Marketing Communications

You can opt out of email communications by clicking the Unsubscribe link at the bottom of all emails. If you have an account with us you can unsubscribe by logging into your account and selecting Account Details from the menu.